Refund Policy

Effective Date: April 1, 2022
 

At FIJI Detailing, we strive to provide exceptional service and customer satisfaction. However, we understand that circumstances may arise where a refund is requested.

 

Please review our Refund Policy below:

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1. Refund Request Timeframe:

   • Customers must submit any refund requests within 24 hours of service completion. Requests received after this period will not be considered.
      

2. Conditions for Refund Eligibility:

   • Refunds may be granted only if the customer notifies FIJI Detailing in writing (with photos and details) of any service issues within the 24-hour window.
      

   • The service must be deemed unsatisfactory based on the quality standards set forth by FIJI Detailing.
      

   • Refund eligibility is determined at the sole discretion of FIJI Detailing after reviewing all provided evidence.
      

3. Refund Amounts:

   • If a refund is approved, it may be issued as a full or partial refund, depending on the severity and nature of the complaint.
      

   • No refunds will be issued if the customer declines the service upon the detailer's arrival or if the service was rendered as scheduled.
      

4. Refund Process:

   • Approved refunds will be processed using the original payment method.
      

   • Please allow up to 7-10 business days for the refund to be reflected in your account.
      

5. Exclusions:

   • Services for which detailing has already commenced or completed are generally non-refundable unless the quality issue is significant and well-documented.
      

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By using our services, you agree to the terms of this Refund Policy. FIJI Detailing reserves the right to modify this policy at any time without prior notice. Please contact us at [contact@fijidetailing.com] for any refund-related inquiries.